Terms and Conditions
Last updated: 11 November 2026.
Who provides the service
StayCoda and Caravan Management are operated by Karen Horan, a sole trader trading as KMH Caravan Management. StayCoda is the main software brand and Caravan Management is its sister site for caravan owners. These terms cover staycoda.com, staycoda.co.uk and caravanmanagement.co.uk.
Email support@caravanmanagement.co.uk. Correspondence address: 32 McCulloch Street, Parr, St Helens, WA9 1AJ. The business is not VAT registered.
The essentials, yours for free
The free owner tools let you keep caravan details, manage your private calendar, record your own bookings and stays, close dates, and prepare seasons, booking rules and prices. These tools have no subscription, setup fee or platform booking charge.
Photos, partner advertising, prices and a guest-payment account are not requirements for starting your private calendar. Your account does not publish an advert or create a public guest-booking service. Availability shown as unknown or a failed check is not confirmation that dates are free.
Your account and records
Only enter information and manage accommodation you are authorised to manage. Keep your details accurate, protect your sign-in and report suspected unauthorised access promptly. Do not upload unlawful material, misuse the service or try to access another owner’s records.
You remain responsible for your accommodation, agreements with guests, accurate dates and the information you enter. Recording a booking or payment is not the same as collecting money, arranging insurance or guaranteeing a stay. Check saved details and keep any independent records you need.
Optional features
More optional features are being developed and will be clearly marked when available. Coming soon does not mean a feature can already be used or that a release date is guaranteed. Future paid features will require a separate choice with the price and terms explained first. Joining free does not authorise a future charge.
Partner advertising is not part of the current free release. When available, guests booking through a partner will deal with that partner; partner-booking services will apply to the relevant booking, not automatically to an owner’s other bookings.
Privacy and guest information
Read our Privacy Policy and Cookies notice. The Data Protection and Processing Terms form part of these terms where we handle guest records on your instructions. You are responsible for having authority to enter guest information and for providing guests with appropriate privacy information. Do not enter full payment-card details, identity documents or unnecessary sensitive information in booking notes.
Help, closure and changes
Email support for assistance, complaints, account closure or help obtaining or deleting information. We may check identity and authority before releasing or changing records. Some information may need to remain for legal obligations or legitimate outstanding matters; see the privacy notice.
Access may be restricted where necessary to protect the service, address misuse or comply with the law. Maintenance, faults and network problems can interrupt availability. We will explain material service changes where reasonably practicable. There is no fixed uptime, absolute synchronisation or double-booking guarantee.
Nothing in these terms removes statutory rights or excludes liability where the law does not allow it. These terms govern the software service, not the separate accommodation contract between an owner and guest.